TicketOS Marketplace Terms & Conditions

The following terms and conditions posted on this site shall govern your use of this site and will support any policies associated with placing an order. Please read thoroughly before making any purchase. Please note that all sales are final and there are no refunds, cancellations, or exchanges.

Ticket Prices

TicketOS is not affiliated with any box office, venue or any other ticketing agency. The price printed on the ticket in most cases will not be our selling prices. Since the tickets you are purchasing will be procured for you by TicketOS on the open market from secondary ticket sources, the sale price of the ticket reflects the high market demand and difficulty in obtaining these tickets. As a result, the ticket price offered to you can be substantially higher than the original face value price that is printed on the tickets.

Ticket prices for the events you are purchasing do fluctuate on the open market based on the varying demand. All prices are guaranteed once your order is confirmed. Once your order has been confirmed, if the price of these tickets increase prior to the event, you will not be charged the difference. Conversely, if the price of these tickets decreases prior to the event, no refunds or upgrades will be given. If your order has not been confirmed, your order maybe subject to cancellation. TicketOS will never charge more than what you have authorized. All prices are listed in U.S. dollars. A service charge is added at checkout. Occasionally, ticket prices are listed incorrectly. In these rare cases, if your order has not been confirmed, we may cancel your order and your card will not be charged. If your order has been confirmed, you will be refunded in full. In both scenarios you may receive an email or phone call advising you of your options or that your order has been cancelled.

Most ticket listings have descriptive notes associated with the events. It is the buyer’s responsibility to reference these notes for any details associated with these tickets, the venue or the event e.g., is there a limited or obstructed view, whether or not they include club level access, parking passes, or any other amenity. If you are unsure about any of our seat descriptions, contact our office for more information. TicketOS will not be responsible for or honor refunds, cancellations, or exchanges for assumed amenities not detailed in these notes.

Seat Descriptions

The following table can be referenced for most common seat description abbreviations. This table does not guarantee exact seat location, but is to be used as a guide in making your ticket selections:

Order Types

The ticket buying process takes place on our secure server which encrypts entries on all orders.

Inventory Orders: These tickets are generally in stock. Since our online ordering function is not in “real time,” occasionally tickets that were ordered may no longer be available. Placement of an order through our website does not guarantee your tickets. Your order will be filled on a first come first serve basis.

If the tickets you ordered are no longer available, the TicketOS Upgrade Option will:

1. 1. Make every attempt to locate similar or better seats at no additional cost to the customer within the price range of your original purchase and current market value for suitable replacements at the sole discretion of TicketOS. If a replacement ticket is found within these parameters, you will not be notified.

1. 1. Offer you a better seat for more money (we will notify you)

1. 1. Offer you a lesser seat for less money (we will notify you)

1. 1. If alternate tickets are not available, your order may be subject to cancellation.

Category Orders: Tickets for some events are not obtainable until closer to the date of the event. “Category Orders” or pre-orders involve tickets that are purchased in advance and are not physically in stock. Orders are taken for general seating locations. All quantities are guaranteed in pairs unless otherwise noted. Tickets will be delivered as soon as we receive them. In some cases, deliveries are not made until the week of the event and occasionally as late as the day of the event. There is no guarantee as to the date and time tickets will be delivered other than prior to the event. Please refer to individual event pages or call for more information. Once an order has been confirmed, a confirmation will be sent via email.

Forms of Payment

We accept all major credit cards: MasterCard, Visa, American Express, Discover, and bank check cards bearing the VISA or MasterCard logo.

You are responsible for the correct entry of your name, billing address, credit card number, expiration date, and security codes at the time you place your order. Failure to provide accurate credit card information may result in delays in processing your order, or availability of your tickets which may result in the cancellation of your order.

Order Confirmation Process

Upon checkout, it is the buyer’s responsibility to verify and validate the accuracy of their order such as event date, time, venue, seat locations, quantity, credit card information, addresses, etc.

Upon and after placing your order, you will receive a series of emails related to your order:

1. 1. Order Received – acknowledging receipt of your request to place an order for the tickets you have indicated. This does not confirm ticket availability or prices. At this time, your credit card has been AUTHORIZED but NOT CHARGED

1. 1. Order Confirmed – acknowledges that your order has been processed and confirmed. At this time, your card HAS BEEN CHARGED

1. 1. Order Shipped – acknowledges that your order has been shipped to you with a FedEx tracking number.

Depending on your event, you may receive alternate emails that pertain specifically to your order. The buyer assumes all responsibility for receiving and reading all email correspondence in full and complying with any specific instructions associated with the order. TicketOS is not responsible for emails filtered to your spam or junk mail folders. It is the buyer’s responsibility to ensure their email client can receive TicketOS email correspondence.

Ticket Availability

All orders are subject to ticket availability and are not confirmed or accepted until TicketOS has collected and accepted payment from the customer. TicketOS reserves the right to cancel an order at any time if tickets are no longer available at the price advertised at the time that the customer placed the order, the event is sold out, or mapping discrepancies.

Refunds, Cancellations, or Exchanges

Unlike replaceable manufacturing products, tickets have value only for the specific seat at the specific event. Therefore, there are no refunds, exchanges, or cancellations on any order once it has been submitted.

Event Cancellations

If an event is cancelled for any reason other than an act of nature (e.g., rained out, earthquake, flood, etc.), strikes, or lockout, and not rescheduled, we will provide a full refund for the amount paid for the tickets and processing fees. Delivery charges are non-refundable. Call our office for detailed instructions in how to obtain a refund if you do not hear from TicketOS first. Upon receiving TicketOS cancellation notification, you will have 10 business days to return the tickets to the address provided. Any cost to return the tickets is at the customer’s expense; TicketOS will not reimburse any shipping cost or electronic transfer fee associated with returning the tickets.

If any event is cancelled by the organizers of the event, TicketOS has no obligation to refund incidental expenses that you have incurred relating to your plans to attend the event including, but not limited to, plane or transportation expenses, hotel reservations, or rental car costs. TicketOS assumes no responsibility for the actions of any event organizing body when an event is cancelled.

Postponed or Rescheduled Event

If an event is postponed or rescheduled, please retain your ticket. In most cases, the original purchased ticket will be honored for the new event date. New tickets will not need to be reissued for most rescheduled or postponed events. Refunds or exchanges will not be made for postponed or rescheduled events. TicketOS is not responsible for incidental expenses related to a rescheduled event.

Event Dates, Times, and Venues

All times listed are local for the event. Event dates, times and venue are printed on the face of the tickets and website and are subject to change. This should be verified by the buyer prior to the event. It is important to consult your local media or the event official website to ensure that you arrive at the event on the correct date, time, and venue. TicketOS is not responsible for notifying purchaser of date, time or venue changes.

Lost, Stolen, and Damaged Tickets

Take great care to safeguard your tickets; handle them as you would cash. Lost or stolen tickets cannot be replaced. Also know that exposure to direct sunlight, heat, and strong magnetic fields can damage some paper tickets.

If you are not able to gain admission to the event with the tickets we delivered, you will need to obtain documentation from the venue stating that the tickets were unusable for us to be able to process a refund.

Delivery and Shipping

Mobile Tickets

Most tickets are delivered via mobile transfer. When the tickets are available, you will receive an email from the issuer of the tickets. Please follow the instructions given in that email to accept the ticket transfer. In most cases, you will need to download and install the mobile app referenced in the email onto your mobile device. After accepting the transfer, you must display the tickets on your mobile phone for entry to the event.

If you will not be attending the event, once you have accepted the transfer, you will have the option to transfer the tickets to another person. You do so at your own discretion, TicketOS is not responsible for tickets lost or transferred to the wrong person after they have been accepted by the original customer.

Electronic/PDF Tickets

In some cases, tickets may be available via email. You will receive an email instructing you how to open and print the file. Treat these tickets as you would an actual printed ticket as issued by the event organization or venue. Venues will scan the barcode to allow you entrance into the event. If you have not received your tickets to the email address you provided, call our office prior to the start of the event.

Physical/Paper Tickets

Unless alternate shipping arrangements are made regarding your order, all orders for physical tickets are shipped via FedEx and will require a signature. We use FedEx with a required signature to ensure that your tickets arrive safely and that their location can be tracked at any time. It is your responsibility to track your package and to be available to accept the package. If you have not received your tickets within 2 – 3 days of the event, it is the buyer’s responsibility to contact TicketOS.

You agree to provide us with a secure delivery location and authorize someone at that address to act as your agent in your absence to accept delivery of the package. FedEx will not deliver to a P.O. Box so you must provide us with a physical street address. If you provide a delivery location other than your credit card billing location, you hereby agree to be responsible for that delivery and the tickets once delivered to the address you specify. TicketOS has fulfilled its contractual obligation when tickets are shipped to the address provided by the customer. TicketOS is not responsible for any incorrect addresses provided by the customer for the package being returned to sender due to the client not being available to sign for the package at time of delivery. TicketOS will keep packages returned by FedEx on hand for later redelivery to the customer. TicketOS is not responsible for any customer caused delays in delivery after the order has been shipped. Your expected arrival date is based on the actual date we ship the order and the method of delivery selected with FedEx.

Please note that refusal of the package does not constitute refusal of payment. You hereby agree that you are responsible for all ordered tickets where an attempt has been made to deliver them or make them available to you. You hereby agree you are responsible for all ordered tickets even if you attempt to return them.

We aim to deliver tickets two weeks before the event. In some cases, tickets may be delivered the week of the event and as late as the day of the event.

We highly discourage rerouting a package while it is in transit with FedEx. If a package needs to be redirected mid-transit, the customer may be responsible for an address correction fee charged by FedEx. TicketOS is not responsible for delayed or missed deliveries incurred by a re-routed package.

Upon receipt of your order, open the package immediately and verify the accuracy of its contents as it pertains to your event. If there are any discrepancies, you must call us immediately.

Pick-up/Will Call

Occasionally, physical tickets will not be available in time to ship. In these instances, local pick-up arrangements will be made and communicated to you via email or a phone call. A photo ID matching the pick-up name provided is required for all local pickup locations or FedEx stations. In some cases, a signature may also be required.

TicketOS is not responsible for tickets left at a pickup location if the customer fails to pick up their ordered tickets. Please call our office immediately if tickets are not at a previously agreed upon or designated pick-up location.

General Policies

TicketOS reserves the right to cancel an order and give a full refund at any time, for any reason whatsoever.

TicketOS reserves the right to request and obtain additional required documents from the customer to complete the order process. This includes, but is not limited to, credit card authorizations, signature releases, forms of payment or required deposits, transactional agreements, or various waivers or indemnifications. If any of the aforementioned documents are not returned in a specified time manner or is incomplete, the order is subject to possible cancellation and you will be refunded in full.

Some venues and events enforce age restrictions, i.e., 21 and over. It is the buyer’s responsibility to determine prior to purchase whether such policies or disclaimers exist.

TicketOS will not be liable for refusal of admittance based on this type of restriction. Furthermore, it is the customer’s responsibility to determine whether the content of an event is appropriate for either themselves or others in their party. Some shows and concerts have adult themes and are not appropriate for children and others. We will not be responsible for any event with content that shocks, offends, frightens, angers, or traumatizes any individual or group. There will be no refunds, credits, or exchanges under either of these circumstances.

TicketOS is not responsible for providing transportation or reimbursement of travel related expenses under any circumstances unless those items are specifically included as part of a package. Nor are we responsible for any delay causing you to arrive late or miss your event for any reason.

TicketOS is not responsible for the conditions or the actions of the crowd at any event nor is TicketOS responsible for any changes made at the venue including, but not limited to, seating arrangements, stage set-up, or venue conditions.

The tickets that you purchase from us are valid. If someone is sitting in your seat when you arrive, it is your responsibility to ask them to move or ask an usher to seat you.

Postponement or cancellation of events due to weather conditions are beyond the control of TicketOS. No refund for unused services, or allowance for the loss of enjoyment caused by weather conditions will be made by TicketOS. Customers assume all weather risks as there will be no refunds for rainouts or other weather conditions, acts of nature or other events that disrupt play. All events purchased through us should be considered as “rain or shine” final purchases.

Venues are implementing additional health protocols due to the COVID-19 virus. Some are reserving certain seating sections for “Vaccinated Fans Only” which require proof of a full vaccine administered 14 days prior to the event to gain entry. Some seating sections may require a negative PCR COVID-19 test completed within 3 days of the event to gain entry. When known, TicketOS will clearly identify any impacted tickets listed on the site. Customers purchasing tickets within one of these reserved sections assume all responsibility for complying with any required health protocols. No refunds will be issued to customers purchasing tickets in a seating section for which they do not have or are unwilling to provide the required documentation.

TicketOS may modify these terms and conditions at any time, and your use of this site will be conditioned upon the terms and conditions in force at the time of your use.

Submitting an order online or by phone indicates your agreement to these terms and conditions.