Ditch the Spreadsheets: How Ticket Management Software Breaks Down Communication Silos

Does your corporation use spreadsheets to track and manage event ticketing? Doing so could be damaging your entire operation. When corporations use spreadsheets to keep track of sports and event tickets, it drags down processes, hurts morale, and may even drive a wedge between your employees. Wondering if your organization is suffering from the destructive effects of manual ticket tracking? In this article, we dig into how manual ticket tracking may be hurting your company and how to use ticket management software to eliminate communication silos.

Why Ticket Management with Spreadsheets Is Holding Your Company Back

If you’re tracking tickets with spreadsheets, it could be cutting into productivity and dragging your company down. Not only does it pile a massive burden on your employees, but it could also be hurting your organization’s bottom line. Here are a few reasons ticket tracking with spreadsheets hurts corporations:

Wasted Time

Plugging in and sorting through ticketing data manually could be sucking productivity out of your organization. One recent study found some advanced spreadsheet users waste up to nine hours per week updating sheets and completing repetitive input tasks.

Sluggish Processes

Manually tracking ticketing can slow down processes and leave employees waiting for ticket information. One State of Data Science and Analytics report found more than a third of employees believe they waste too much time preparing data, and just under a third of employees experience slow response times when they make requests. That can lead to frustrated employees and a toxic culture.

Input Errors

When you have to rely on humans to plug data into spreadsheets, the potential for error skyrockets. In fact, IBM found 88 percent of spreadsheets contain errors. When you’re tracking tickets, those mistakes can cause chaos and cloud your view of ticketing ROI.

Missing Insights

Managing tickets by hand doesn’t just hurt productivity; it also forces your corporation to fly blind. Because spreadsheets don’t automatically generate reports for you, either you waste time poring over data and synthesizing reports on your own or you’re left without critical insights into ticketing. Without a clear vision of ROI, it is difficult to see the true value of ticket assets. Your organization could be hemorrhaging money or missing opportunities to entertain key stakeholders.

How Manual Ticket Management Is Damaging Your Culture

No corporate leader wants their employees to become disengaged. Any process that walls off employees tends to set off alarm sirens for business leaders. In fact, according to Globalforce, nearly half of HR leaders say turnover and retention are their biggest challenges, and Gallup has found that highly engaged business units have almost 60 percent less turnover. Unfortunately, manual ticketing can discourage employees and drive a wedge between them. When your employees are tracking ticket use manually, they may not have access to updated ticket inventory or even know which event tickets are available. As departments become frustrated, they may isolate more or build rogue processes—which can also cause safety and compliance nightmares. Overall, these silos lead to disconnected teams and less engaged employees.

How Does Ticket Management Software Break Down Silos?

Ticket management software unites teams across departments through advanced technology. Here are a few ways the most advanced ticket tracking software breaks down silos and makes for an easier work day:

Create Custom Ticketing Processes

Advanced ticket management software lets you decide and control how to use event tickets. You can create ticket request processes that adhere to compliance regulations and promote the company’s goals. By crafting a clear approval process that ensures the right departments are accessing the right tickets, you safeguard against those frustrating communication breakdowns that force employees into silos.

Enable Automatic Communication

Chances are, if you’re using spreadsheets for ticket tracking, you also use email to manage ticket requests. Especially in large companies, that process can be overwhelming, and it is impossible to respond to every request promptly. Ticket management software lets employees browse the ticket inventory that is available to them, lets them order tickets on the same platform, and automatically shoots them updates on their tickets. That all means easier access to tickets, happier employees, and a stronger corporate culture.

Centralize Ticketing

With ticketing software, the company doesn’t have to worry about the wrong employees accessing high-price ticket items or accidentally causing compliance issues. That’s because all of your ticket tracking runs through a centralized application, and employees can access tickets within a purchasing portal. Better yet, you can set up permissions and controls to keep tickets in the right hands. At the same time, purchasing tickets is a breeze for employees.

Produce Unified Data and Clear Insights

Because ticket tracking data flows directly into a central application, it is easy to generate the ticketing reports you need. You can automatically track attendance or uncover ROI without having to scrape data together on your own. Software pulls the data in and feeds it into clear dashboards.

See Ticket Management Software in Action

Ditching the spreadsheets and picking up ticket management software can boost productivity and improve company culture. However, not all ticket management software is created equal. TicketOS uses advanced features and dedicated support from experts to help your company track and manage tickets in a way that fits your company’s goals. Want to see how advanced ticket management software looks in action? Schedule a demo for an inside look at TicketOS ticket management software today.